Ladies, looking for bras, panties, or linguerie? Think ordering online will be a breeze? If you’re using HerRoom.com, think again…
And, If you are planning on ordering through a site called HerRoom.com, steer clear….
Should have read the reviews:
I ordered THREE separate bras through HerRoom.com after chatting online with their customer service representative. All THREE bras came to me in the wrong size. All THREE!
Now, I can understand one being wrong but, nope, HerRoom.com somehow mistook my 42D for 36D – THREE times. Useless.
The worst part is that I called customer service to ask that shipping going back be waived; after all, these were not the bras I ordered.
I first talked to ‘Catherine’ to whom I relayed the full story.
Catherine said, ‘Hold on a moment,’ which I took to mean she’d be back with me shortly. So, I waited. And, I waited.
Finally, another woman came on the phone and only introduced herself by name. At this point, I was confused about who she was, ie, was she working with someone else and got the wrong line? What happened to Catherine?
So, I asked her why she was on the line and she finally said she was the manager of the department.
Here’s my issue with Catherine and this new ‘manager’:
#1: If ‘Catherine’ was excalating my request for free shipping, she should have said so and turned me over to the ‘manager.’
#2: Regardless, the ‘manager’ should have immediately introduced herself to me in her capacity, ie, manager!
HerRoom.com’s Human Resources department has some training to do.
So, I retell most of the story, this time to the ‘manager’ whose name I am sorry I missed as would have loved to have posted it here.
The ‘manager’ is not only rude in talking over me (loudly), she’s obviously got a chip on her shoulder and hates her job. She tries to tell me that I ordered all THREE bras in the wrong size.
‘Um, no’ says I.
I also said that I had chatted online and did they have records. She said they do keep records but they can’t read them – um, come again???
Maybe this is the famed ‘Wilma’ (supposedly their customer service rep who might as well be a chimp….) who responds, mostly condescendingly, in the reviews posted here: Herroom.com reviews.
In closing, read the reviews like I should have done and steer WAY clear of this bogus site.
And, oh, Wilma? Kindest regards….
Devonta T. says
Wilma is completely full of BS! I’m starting to believe this Wilma character is made up because you can NEVER speak with her directly. All of the staff is uneducated therefore, their Management team is very mediocre. We need to start a petition and get this company shut down. Majority of the reviews are all negative. I can bet my last dollar the staff hates their job. Hell, you can figure that out by the way they handle their phone calls. Poor, Poor, Company.
Linda Bartlett says
HerRoom has the worst customer service and their return policy takes weeks, even if you pay to use their label. I called several times and didn’t get through to anyone until the last call. Emailed several times and never got an actual response. My merchandise was returned 4 weeks ago, and still no refund.
Do Not Shop On This Site.
Lori B. says
Yep, that’s the exact same non-treatment I received from them. Thank you for your comment.